Order Pickup is a convenient delivery option that allows you to place an order online and pick it up in person at a participating retail store or FedEx Location near you — at no extra cost.

How it works:

1. Shop online and add items to your cart.
2. At checkout, select “Order Pickup” as your delivery method.
3. Choose your preferred pickup location from the available options.
4. Complete your purchase and wait for the “Ready for Pickup” email notification.
5. Visit the store during pickup hours to collect your order.

It’s a great way to save on shipping costs, get your order faster, and avoid waiting for home delivery.

To pick up your order, please bring the following:

• Valid government-issued photo ID (driver’s license, passport, or state ID)
• Your order confirmation email — printed or displayed on your phone (contains the order number and barcode/QR code)
• The credit/debit card used for payment — for verification purposes

The name on your ID must match the name on the order. If someone else will be picking up the order on your behalf, please see “Can I have someone else pick up my Order Pickup items?” for instructions.

For FedEx Location pickups, you will also need to show your tracking number or the pickup notification text/email.

Returns for Order Pickup items follow the same 30-day return policy as standard online orders. You have two options:

Option 1: Return by Mail

1. Visit our Returns Portal online and enter your order number.
2. Select the items you wish to return and the reason.
3. Print the prepaid return label.
4. Ship the items back using the label provided.

Option 2: Return to a Store

• Bring the item(s), original packaging, and your order confirmation to any participating retail store.
• A store associate will process your return and issue a refund to your original payment method.

Please note: Refunds to credit/debit cards typically take 3-5 business days to reflect in your account after the return is processed.

If you don’t pick up your order within the designated hold period, the order will be automatically canceled, and a full refund will be issued to your original payment method.

Hold Period:

• Store Pickup: Orders are held for 7 days from the date of the “Ready for Pickup” notification.
• FedEx Location Pickup: Packages are held for 5 business days.

We’ll send you reminder emails and/or text messages before the hold period expires. If you need more time, please contact customer service and we may be able to extend the hold period depending on availability.

After the hold period, the items will be returned to inventory, and your refund should appear on your payment method within 5-10 business days.

Pickup availability depends on whether the item is in stock at your chosen location:

ASICS Store Pickup:

• In-store stock: If the item is available at your selected store, your order will typically be ready within 2 hours during store hours.
• Shipped to store: If the item needs to be shipped to the store from our warehouse, it usually takes 2-5 business days.

FedEx Location Pickup:

• Orders shipped to a FedEx Location typically arrive within 2-5 business days, depending on your location and shipping speed selected at checkout.

You will receive an email and/or text notification as soon as your order is ready for pickup. Please wait for this notification before heading to the pickup location.

You can also check your order status anytime by signing into your account and viewing your order history.

Unfortunately, once an Order Pickup order has been placed, we cannot change the pickup location. The order is immediately sent to the selected store or location for processing.

Your options:

1. Cancel and reorder: If the order hasn’t been marked as “Ready for Pickup” yet, you may be able to cancel it and place a new order with your preferred pickup location. Contact customer service to check if cancellation is possible.
2. Pick up from the original location: If the order is already on its way or ready, we recommend picking it up from the originally selected location.
3. Wait for automatic return: If you can’t pick up the order, it will be returned after the hold period expires, and you’ll receive a full refund. You can then place a new order for pickup at a different location.

We always recommend double-checking the pickup location before completing your order.

Order Pickup orders begin processing immediately, so cancellation and modification windows are limited. Here’s what you can do:

Cancellation:

• If your order status is still “Processing” or “Sent to Store,” contact our customer service team immediately. We may be able to cancel the order before it’s prepared for pickup.
• If the order is already “Ready for Pickup,” it cannot be canceled. You’ll need to either pick up the order or wait for the hold period to expire, at which point it will be automatically returned and refunded.

Modifications:

• Changes to size, color, quantity, or items in the order are not possible after checkout.
• If you need to modify your order, the best option is to cancel (if possible) and place a new order with the correct items.

To check your order status or request cancellation, contact customer service with your order number ready.

Yes, you can designate an alternate person to pick up your order. Here’s how:

For Store Pickup:

1. At checkout, enter the alternate pickup person’s name in the “Pickup Person” field.
2. The alternate person must bring a valid government-issued photo ID.
3. The name on the ID must match the name entered at checkout.

If you already placed the order:

Contact customer service before your order is marked “Ready for Pickup” and provide the name of the person who will be picking it up. We can update the pickup person information on the order.

For FedEx Location Pickup:

• FedEx allows package pickup by another person if they have a valid photo ID and the tracking number or pickup notification.
• Some FedEx Locations may also require a signed authorization letter from the original recipient. Check with your specific FedEx Location for their requirements.

The hold period depends on the pickup location type:

ASICS Retail Stores: 7 days

• Orders are held for 7 calendar days from the date you receive the “Ready for Pickup” notification.
• We’ll send reminder emails on day 3 and day 6.
• If not picked up within 7 days, the order is automatically canceled and returned to inventory.

FedEx Locations: 5 business days

• FedEx holds packages for 5 business days from the first delivery attempt or arrival at the location.
• After 5 business days, the package is returned to the sender (our warehouse).
• Once the return is received and processed, a full refund will be issued to your original payment method.

If you need more time, contact customer service as soon as possible. We may be able to extend the hold period in some cases, depending on store capacity and inventory status.

Yes! Most discounts, promo codes, and promotions can be applied to Order Pickup purchases, just like standard online orders.

How to apply:

1. Add items to your cart and proceed to checkout.
2. Select “Order Pickup” as your delivery method.
3. Enter your promo code or discount in the “Promotion Code” field before completing payment.
4. The discount will be applied to your order total before you confirm.

Important notes:

• Only one promo code can be used per order.
• Some promotions may have specific exclusions or require a minimum purchase amount.
• Loyalty rewards and member discounts are also eligible for Order Pickup orders.
• In-store only promotions cannot be applied to online Order Pickup purchases, and vice versa.

If a discount isn’t applying, check the promotion’s terms and conditions or contact customer service for assistance.

Since Order Pickup is an online purchase, your receipt is sent electronically — not printed at the store.

Where to find your receipt:

1. Email confirmation: Your order confirmation email (sent when you placed the order) serves as your receipt. It includes the order number, items purchased, and total amount paid.
2. Order Pickup Confirmation: You’ll also receive a pickup confirmation email once you’ve collected your order.
3. Your Account: Sign into your account on our website, go to “Order History,” and select your order. You can view or print a detailed receipt from there.

Need a printed receipt?

You can print your receipt from the order confirmation email or your account order history page. If you need assistance, the store staff can help you locate and print your order details at the pickup location.

For returns or exchanges: Simply bring the item with your order number (or the confirmation email on your phone), and the store associate can look up your purchase.

It depends on the status of your order:

Order Status: “Processing” or “Sent to Store” ✅ Can cancel

• If your order is still being processed and hasn’t been marked “Ready for Pickup” yet, you may be able to cancel it.
• Contact customer service immediately with your order number to request cancellation.

Order Status: “Ready for Pickup” ❌ Cannot cancel

• Once the order is ready and waiting for you at the pickup location, it cannot be canceled online or by phone.
• You have two options:
  1. Pick up the order and then return it for a refund (in-store or by mail).
  2. Don’t pick up the order — it will be automatically returned after the hold period (7 days for stores, 5 business days for FedEx), and a full refund will be issued.

Refunds for canceled orders are typically processed within 3-5 business days. If you wait for the automatic return, the refund timeline is longer (up to 10-14 business days from the return date).

We’re sorry about that! Here’s what to do if you received the wrong items in your Order Pickup order:

Step 1: Verify the order

Double-check your order confirmation email to confirm what you ordered versus what you received. Sometimes items may be in separate bags or boxes.

Step 2: Contact us immediately

Reach out to our customer service team within 7 days of pickup with the following information:

• Your order number
• Description of the incorrect item(s) received
• Photos of the items and the packaging (if possible)
• Description of the correct item(s) you expected

Step 3: Resolution options

• Return and reorder: Return the incorrect items for a full refund and place a new order for the correct items.
• Exchange in store: If the correct item is available at the same store, you may be able to exchange it there (subject to store policy and availability).
• Keep the item with a discount: In some cases, we may offer a discount if you’d like to keep the incorrect item.

We want to make this right as quickly as possible. Our customer service team will guide you through the best resolution for your situation.